Resolved

After careful monitoring we are confident this issues is resolved. Apologies for any inconvenience caused.

Recovering

We believe we have recovered service but are monitoring things closely. Please contact DTS via Help4U in the usual way if you believe you are still affected by this issue.

Investigating

We've had reports of a loss in network connectivity across the University.

We're currently investigating the issue alongside our third-party supplier and will update this post with progress.

The guest WiFi network, TheCloud, may be a useful alternative while we work with our suppliers to resolve the issues we are seeing. https://www.dundee.ac.uk/guides/request-access-visitors for more information.

Began at:

Affected components
  • Wifi and wired network
    • eduroam wifi
    • Network Infrastructure
    • _TheCloud
    • StudentResidences
  • Telephones
  • Printing
    • My Print (Managed Devices)
    • Mobility Print (Personal Devices)
    • Web Print (Personal Devices)
    • Top up balances