Resolved

We've now have confirmation from the vendor that they have resolved the incident. Thanks for your patience.

Recovering

The vendor has advised that they have fixed the core issue, and are waiting for things to recover.

Updated

The vendor continues to work on this issue.

Progress updates will be posted here when they become available.

Thanks for your continuing patience.

Investigating

We are aware of issues with Blackboard/MyDundee this afternoon.

Connections to other systems such as Turnitin and Panopto are not working, and there may be an issue with serving some content to users (e.g. Powerpoints etc.)

We have escalated to Blackboard and they are investigating.

This post will be updated with progress.

Began at:

Affected components
  • Learning and Teaching tools
    • Blackboard (My Dundee)
    • Panopto
    • Turnitin